jennifermkilian@hotmail.com
+1.415.819.4535 mobile

Intuit | Mountain View, CA 2002-present
User Experience Manager, Creative Director
Evolved and led the Intuit.com user experience team responsible for Intuit Web strategy, user experience consulting and execution in a hybrid business and technology environment.
Accomplishments:
• Led first-ever company-wide integrated Web redesign and established corporate standards for design and information architecture.
• Provided Web user experience and digital brand consulting to 10+ acquired companies.
• Drove a series of process improvements: blending and recreating teams, conducting skills assessments, and hiring for gaps (e.g. hired writers and information architects to complement strong visual and interaction design team).
• Introduced new prototyping and research methods (e.g. card sorting and grid characterization).
• Created a 4-stage process: Discovery, Concept Development, Ideation and Detailed Design, Implementation.
• Introduced effective strategic group brainstorming through intense 3-day creative charrette process.
• Led by example; introduced an informal mentoring program for my team to augment employee training and growth efforts by company.
• Drove operational efficiency through rigorous project planning and allocation of resources, realizing measured improvements in on-time, on-budget delivery and client satisfaction.

Apple | Cupertino, CA 2001-2002
Creative Director, Design Manager
Managed a team of 14 responsible for design and production for Apple’s instructional products across media. Delivered integrated programs for Apple’s products including iPod, the entertainment suite of Internet tools (e.g., iTunes, iMovie), software and hardware across all worldwide markets.
Accomplishments:
• Initiated company-wide information architecture and design process improvements, leading the transition from a traditional print publishing model to a new holistic user experience Web production model using XML and related technologies.
• Reduced operating costs by creating visual instruction system with no translation necessary, and by leveraging design poster templates across hardware family product lines (iMac, eMac).
• Taught a team of 45 in writing and designing for the Web through a series of workshops on information architecture, user profiles, branding and design.
• Managed vendor relations to reduce defects across the US and Asia.

RareMedium Broadband Group | San Francisco, CA 2000-2001
Director, User Experience
Led creative team of 15 motion and graphic designers, information architects, user experience designers and developers in conceptualizing and creating interactive television (iTV) applications and broadband-to-PC Web projects.
• Responsible for new business acquisition and successful client relations.
• Ran San Francisco broadband group of a US-wide company.
• Evolved group from a research & development arm to a revenue producing center.
Clients: Cablevision, Webby Awards, TechTV

Activities
New Media Consortium
Board Officer, 2003-present
Board of Directors, 2002-present

Languages
Spanish — Intermediate
French — Basic
English — Fluent (Native Speaker)